FAQ's

What is the estimated time of arrival for my order? When can I expect to receive it?

Orders may ship on the same business day or take up to 1-2 days, depending on the brand. Rarely, unexpected delays may cause order shipment to take longer than expected. Your items will be delivered within 4–7 days on average. Usually, the product page will make note of any extended wait times.

We promise the quickest shipping and processing speed in the business and the best customer support available.

Which forms of payment are accepted?

Credit/Debit Cards: Mastercard, Visa, American Express, Diners Club, Discover, Apple Pay, PayPal, Meta Pay, and Shop Pay

How do you handle returns?

We provide a 30-day money-back guarantee on all of our products. Visit our 30-Day Return Policy, which is located at the bottom of the website.

How do you handle cancellations?

Before an order ships, you can cancel it for a 100% refund. If you would prefer to cancel your order, please email support@perfectlypremium.com right away. Orders are subject to our 30-Day Return Policy once they have shipped.

What happens if my item arrives damaged?

Upon arrival, kindly check the packing of your item(s) and report any damage—even if it's just to the box—when signing for the delivery. If you are unable to open the product during delivery but think it has been damaged, write "suspect damage" on the delivery receipt.

Please email images of any damaged items to support@perfectlypremium.com, and we will handle issuing a replacement or reimbursement upon verification that your item(s) are damaged. 

How should I submit an order?

Simply select your desired product and click "Add To Cart" to complete an online order. Then, check out. Finish the checkout process by entering your billing and shipping details. 

You can reach us at (800) 594-9589 to place orders. We will begin processing your purchase as soon as possible and provide you with an order confirmation.

How will I be informed when my order ships?

You will receive an email confirming the payment card authorization and shipping/billing details as soon as your order is placed.

As soon as your product leaves the warehouse, we will process it immediately and send you an email verifying that it has shipped along with a tracking number.

If an item runs out of stock, you will get a notification via phone or email within one business day. We take great care to guarantee that all products advertised on our website are in stock; however, due to strong demand, things frequently sell out.

Will you email me a confirmation of my order?

For each order you complete, an order confirmation message will be sent to the e-mail address you provide. We advise you to print and save the e-mail confirmation for your records. Please double-check your e-mail address to ensure that you receive your order confirmation.

Do you collect sales tax?

Sales tax is not applied unless the order is being shipped to Arizona. This alone can save you hundreds of dollars as compared to ordering elsewhere.

Is it possible for me to make changes to my order?

Yes, you may modify your purchase for free by sending us an email at support@perfectlypremium.com with your request. Any price difference will be reimbursed to your card, or we will issue you an invoice to cover the difference. Changes to orders can only be made before shipment. 

Contact (800) 594-9589 or email support@perfectlypremium.com for timely assistance about the status of your order.